Delete Your Account

Account deletion on Unfreeze is handled directly by our support team — there is no self-serve delete button in the app. This is intentional: your case data can include sensitive details tied to an active escalation, so a person confirms the request before anything is removed.

1. Send an email to [email protected] from the address registered on your account.
2. Use the subject line “Account deletion request.”
3. In the email, briefly explain the reason for deletion, so we can route your request correctly and confirm you’re the account owner.
4. Our support team will reach out to verify your identity and confirm what will be deleted, then complete the deletion.

Once confirmed, we delete your account profile and associated case data, in line with our Privacy Policy. Some information may be retained for a limited period where required for legal, accounting, or dispute-resolution obligations.

We aim to respond to deletion requests within 3 business days. Deletion is permanent and cannot be undone once completed, so make sure you no longer need any letters or case history before confirming.