Refund Policy

Unfreeze plans (Basic, Standard, Premium) are one-time purchases, each granting a fixed number of case submissions within a declared stuck-amount range. Plans are not recurring subscriptions and are not auto-renewed.

You are eligible for a full refund if:

• Payment was captured by Razorpay but a case slot was not credited to your account due to a technical error.
• You were charged more than once for the same plan due to a duplicate transaction.
• You have not used any case submissions under the plan and request a refund within 7 days of purchase.

Refunds are not available once a case has been submitted and letters have been generated under a plan, since letter drafting is delivered immediately at that point.

Email [email protected] with your registered email address and the Razorpay payment ID (visible in your payment confirmation). We aim to respond within 3 business days.

Approved refunds are issued to the original payment method via Razorpay. Depending on your bank or card issuer, refunds typically reflect within 5–10 business days of approval.

If your declared stuck amount exceeds your current plan’s range, you will need to purchase a higher tier to continue; amounts already paid on a lower tier are not automatically credited toward the upgrade.

Questions about billing or refunds can be sent to [email protected].